Thank you for shopping with us! We are committed to providing you with high-quality products and a pleasant shopping experience. Please take a moment to review our policy regarding refunds, returns, and replacements.
Returns and Exchanges
We appreciate your understanding that we currently operate under a “No Returns, No Exchanges” policy. This means that we are unable to accept returns or process exchanges for any items purchased, except under the specific conditions outlined below.
Damaged Product Replacements
In the unfortunate event that you receive a damaged product, we are happy to offer a replacement, subject to the following conditions:
- Reporting Timeframe: You must report the damage to us within 24 hours of receiving your order. Please contact our customer support team immediately, providing your order number and a clear description of the damage.
- Proof of Damage: To facilitate the replacement process, a mandatory unboxing video is required as proof of the damage. This video should clearly show the unopened parcel and the condition of the product upon opening.
- Replacement Shipping: Please note that the customer will be responsible for the shipping costs associated with sending the replacement product.
We strive to process replacements as quickly as possible. Once we receive the necessary information and confirm the damage, we will arrange for a replacement to be shipped to you.
We appreciate your understanding and cooperation with our policy. If you have any questions or concerns, please do not hesitate to contact our customer support team. We’re always happy to assist you!
Need Help?
Contact us at hello@pixhul.com for questions related to replacement assistance.