Thank you for shopping with Pixhul.com! We are committed to providing you with a smooth and efficient shipping experience. This Shipping Policy outlines the details of how we process and ship your orders.
1. Order Processing Time
General Processing Time: Most orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Made-to-Order or Customized Items: Please note that made-to-order or customized items may have a longer processing time. The estimated processing time for these items will be specified on the product page.
Potential Delays: Occasionally, there may be delays in processing due to high order volume, stock availability, or unforeseen circumstances. If we anticipate a significant delay in the processing of your order, we will contact you via email.
2. Shipping Rates and Delivery Estimates
Shipping Options & Rates: We offer free Shipping: We offer free shipping on orders over INR 799/-.
Delivery Estimates: Delivery estimates are calculated from the date of shipment, not the date of order. Please keep in mind that these are estimates and actual delivery times may vary due to factors beyond our control, such as weather conditions, carrier delays, and customs processing.
3. Shipping Carriers
We partner with the following reputable shipping carriers to ensure reliable delivery: Blue Dart, DTDC, Delhivery, Ecom Express, Gati, and India Post.
The carrier used for your order will depend on the shipping option you choose, the destination address, and the size/weight of your package.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track the progress of your shipment on the carrier’s website.
5. Customs, Duties, and Taxes
International Orders: For international orders, you may be subject to import duties, taxes, and/or customs clearance fees which are levied once a shipment reaches your country. These charges are the responsibility of the recipient.
Responsibility: Pixhul.com is not responsible for any customs duties, taxes, or fees incurred on international shipments.
Customs Delays: Customs clearance procedures can cause delays beyond our original delivery estimates. Please check with your country’s customs office for more information.
6. Damaged or Lost Packages
Damaged Packages: If you receive a damaged package, please:
Take photos of the damaged packaging and the damaged items.
Contact us immediately at r
EmailAddress]orPhone Number] with your order number and the photos.
We will work with the shipping carrier to file a claim and arrange for a replacement or refund. Please retain all original packaging.
Lost Packages: If your package is lost in transit, please:
Contact us at
Pixhul – Pixel art studio
+91 7529000500
Address: 1664, Sahibzada Ajit Singh Nagar, Punjab 160062
Email: hello@pixhul.com
We will contact the shipping carrier to initiate a search.
If the package cannot be located, we will offer a replacement, depending on the circumstances. This process can take 10 business days.
7. Incorrect Shipping Address
Responsibility: It is your responsibility to provide an accurate and complete shipping address. Pixhul.com is not responsible for packages delivered to an incorrect address provided by the customer.
Address Changes: If you need to change your shipping address after placing your order, please contact us immediately. We will do our best to update the address before the order is shipped. However, we cannot guarantee that we will be able to make the change.
Returned to Sender: If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange for reshipment. You will be responsible for paying the additional shipping costs.
8. Order Modifications and Cancellations
Modifications: If you need to modify your order (e.g., change the size, color, or quantity of an item), please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to make changes after the order has been processed.
Cancellations: You can cancel your order within 12 hours of placing it. Please contact us to request a cancellation. If the order has already been processed or shipped, we will not be able to cancel it. Please refer to our Return Policy for information on how to return the item for a refund.